Shipping and Returns Policy
How much does shipping cost?We currently offer free shipping for all supplement products within the continental United States. We also offer priority shipping at a premium to be calculated within the checkout.
When will my order ship?Orders ship within two business days following your order is placed, e.g. if you order on a Wednesday afternoon, your order will ship on or before Friday, etc.
How do I track my order?Tracking numbers are sent out with the order via email. If you have any questions about the status of your order, simply email email@example.com and we can help.
My package never arrived.Please email us. We’ll do our best to work with the carrier and our fulfillment operations to resolve.
Can I expedite shipping for my order?Yes, we offer priority shipping too. If you need your order in a hurry, we suggest placing it between Sunday-Wednesday to ensure the fastest delivery.
Do you ship to my country?We currently only ship within the US at this time.
We love the products we make and think you will, too. In fact, we’re so confident that you’ll love Aurora that we’ll fully refund your first month if you’re not 100% satisfied. If you aren’t enjoying Aurora, please send us an email at firstname.lastname@example.org so that we can help you exchange or get refunded.
Only first-time customers are eligible for a refund. You must email us requesting a refund within 30-days of your initial purchase. Orders must be at least half unused to be eligible for a refund. Aurora reserves the right to update this policy from time-to-time as needed. Expedited shipping fees are non-refundable.
Effective date: August 11, 2020.